35 working days into my new role as Digital Development Manager, I’ve started to find my feet.

Continue reading ‘I Need a Whole Bunch of Product Managers’

Starting today, I have a new job. From now on I will lead a unit of 15-20 employees working to realize the digital workplace and the digital customer service at City of Malmö. Therefore, this blog will broaden the scope and I will write about digital in a broader sense than just the intranet. But intranets will always be a core part of the digital workplace, so I’m sure you, intranet manager, will find the blog useful in the future also.

Is an intranet flawed if not every single employee uses it every day? Well, I as an intranet manager certainly would like everyone to use the intranet every day. But at the same time I can see that “everyone, everyday” isn’t feasible in my organization. And maybe should you never let anyone set this as a goal for your intranet!

Continue reading ‘An Intranet for Every Single Employee?’

At City of Malmö we try to build in small iterations, we prefer to deliver consecutive improvements rather than big bang, “all at once” projects. This way, the intranet team is running less risk of ulcers — pressing the GO button is not so dangerous.

Continue reading ‘Build on Your Intranet, Always’

Any day now we will officially launch our campaign telling all employees they can use the intranet in every device, in every place.

Continue reading ‘An Intranet in Every Device, in Every Place’

Today City of Malmö launched the new job role section “Manager”. This part of the intranet will provide work support for 1100 managers in the organisation.

Continue reading ‘The Most Important Intranet Section So Far’

City of Malmö is active all over the town. Some people say we have offices, schools, kindergartens, visiting centers and service locations in several hundred places!

Continue reading ‘Finding colleagues all over the town’

“A top task on an intranet is finding people. […] If you’re running an intranet you must excel at finding people.” This is what intranet guru Gerry McGovern says when speaking about what an intranet manager should focus on.

Continue reading ‘An intranet must excel at finding people’

Can you state the essence about your intranet in a single sentence? You should, because then you have a chance to make the intranet stick in the minds of your executive board.

Continue reading ‘A single sentence about your intranet that says it all’

Are you, intranet manager, thinking about entering the mobile world by making an iOS app version of the intranet, with maybe five to ten often used tools and features? Then I beg you to reconsider, because in my opinion you do not take sufficient height for the future. Because pretty soon you need to be device agnostic.

Continue reading ‘The Device Agnostic Intranet’

jesperby on twitter

  • Tankesystem 1 och tankesystem 2. Nu är vi bara ett kort steg från diskussionen om människans fria val och om den alls finns… :-) #malmökomm2 months ago
  • Kollega bredvid mig nämner evil design. Min första tanke: Pratar hon om våra interna verksamhetssystem? :-) #malmökomm @EmmaRicci2 months ago
  • Kollega bredvid mig utbrister: "Fan vad lättlurade vi alla är!" #malmökomm @EmmaRicci2 months ago
  • Egen tanke: Antinudgning: att hela tiden utsätta medarb och medb för komplicerade processer och handgrepp utan att ge andra val. #malmökomm2 months ago
  • 80% före föredraget: vi känner till nudgning. Men 97% kunde inte gissa rätt på vilka ex som är nudgning. Förbättringspotential! #malmökomm2 months ago

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