Starting today, I have a new job. From now on I will lead a unit of 15-20 employees working to realize the digital workplace and the digital customer service at City of Malmö. Therefore, this blog will broaden the scope and I will write about digital in a broader sense than just the intranet. But intranets will always be a core part of the digital workplace, so I’m sure you, intranet manager, will find the blog useful in the future also.
Filed under: Uncategorized | 2 Comments
Is an intranet flawed if not every single employee uses it every day? Well, I as an intranet manager certainly would like everyone to use the intranet every day. But at the same time I can see that “everyone, everyday” isn’t feasible in my organization. And maybe should you never let anyone set this as a goal for your intranet!
Filed under: Goals, Governance, Information management, Intranet idea, Personalisation, Segmentation, Strategy, The intranet manager, The intranet team, Uncategorized | Leave a Comment
At City of Malmö we try to build in small iterations, we prefer to deliver consecutive improvements rather than big bang, “all at once” projects. This way, the intranet team is running less risk of ulcers — pressing the GO button is not so dangerous.
Filed under: Annual plans, Goals, Governance, Intranet idea, Manifesto, Strategy, The intranet team, Vision | 1 Comment
City of Malmö is active all over the town. Some people say we have offices, schools, kindergartens, visiting centers and service locations in several hundred places!
Filed under: Responsive Web Design, staff directory | Leave a Comment
Tags: employee db, location, map, staff directory
“A top task on an intranet is finding people. […] If you’re running an intranet you must excel at finding people.” This is what intranet guru Gerry McGovern says when speaking about what an intranet manager should focus on.
Filed under: Annual plans, Collaboration, Goals, Information architecture, Intranet idea, open source, Responsive Web Design, Search, staff directory, Vision | 4 Comments
Tags: employee db, phone book, staff directory
Can you state the essence about your intranet in a single sentence? You should, because then you have a chance to make the intranet stick in the minds of your executive board.
Filed under: Goals, Governance, Intranet idea, Vision | 1 Comment
Are you, intranet manager, thinking about entering the mobile world by making an iOS app version of the intranet, with maybe five to ten often used tools and features? Then I beg you to reconsider, because in my opinion you do not take sufficient height for the future. Because pretty soon you need to be device agnostic.
Filed under: CSS3, Guiding principles, Intranet idea, Mobile strategy, Responsive Web Design, Vision | 1 Comment
As you probably have noted if you read my blog, City of Malmö likes open source. Our dashboard, news, blogs and wiki run on open source, and it all runs on Linux servers.
In order to be true to the open source philosophy, City of Malmö now makes its open source builds of the intranet available on GitHub.
Filed under: Dashboard, Guiding principles, open source, Vision | 8 Comments