I’m a Christmas lover! Candles, holiday, gifts and food—and our special Swedish Dec 13 tradition Lucia procession, when every parent’s heart is filled with joy.
But this year, I’m also looking forward to Jan 16—because at that time I start my new job as Intranet Manager at Scania Region, Sweden’s fifth largest employer. Scania Region is a government county organization primarily responsible for healthcare in the southmost part of Sweden, where 15% of the Swedes live.
My planning for this task has already started.
- What big target groups are there in the organization? How does the existing intranet support them? (Some obvious ones: physicians, nurses, assistant nurses and some supporting professionals e.g. physiotherapists and speech therapists.) I’m sure it will be necessary to split these core target grops into smaller segments in order to provide the right intranet content for them. There will also be several other core professions I will discover when I start. What has the intranet already good solutions for and what can be improved?
- What are the standard organisational core functions, that have services that should be on the intranet? (Economy, HR, comms…) How is the collaboration with them and the intranet manager role? These groups also themselves uses the intranet as a place for support and efficiency, and need specialized areas. How is this solved in the intranet today? Is it possible to tune up even more?
- How should the intranet work together with other important systems? In a healthcare organization, the main system for most of the employees is the core healthcare system containing the patient records. The data stored in this system should obviously not be on the intranet. Boundaries between systems (e.g. the intranet vs. the core healthcare system, the intranet vs. several document systems) should be thought through, taking steps on the road towards the digital workplace. In the end this is about forming a coherent model for the data life cycle and the tools and places for the data—the intranet and the Intranet Manager has an important role in this.
It is not everyday one gets a chance to start over again as Intranet Manager. I will enjoy every minute of it!
Filed under: Uncategorized | Leave a Comment
Is an intranet flawed if not every single employee uses it every day? Well, I as an intranet manager certainly would like everyone to use the intranet every day. But at the same time I can see that “everyone, everyday” isn’t feasible in my organization. And maybe should you never let anyone set this as a goal for your intranet!
Filed under: Goals, Governance, Information management, Intranet idea, Personalisation, Segmentation, Strategy, The intranet manager, The intranet team, Uncategorized | Leave a Comment
At City of Malmö we try to build in small iterations, we prefer to deliver consecutive improvements rather than big bang, “all at once” projects. This way, the intranet team is running less risk of ulcers — pressing the GO button is not so dangerous.
Filed under: Annual plans, Goals, Governance, Intranet idea, Manifesto, Strategy, The intranet team, Vision | 1 Comment
City of Malmö is active all over the town. Some people say we have offices, schools, kindergartens, visiting centers and service locations in several hundred places!
Filed under: Responsive Web Design, staff directory | Leave a Comment
Tags: employee db, location, map, staff directory
“A top task on an intranet is finding people. […] If you’re running an intranet you must excel at finding people.” This is what intranet guru Gerry McGovern says when speaking about what an intranet manager should focus on.
Filed under: Annual plans, Collaboration, Goals, Information architecture, Intranet idea, open source, Responsive Web Design, Search, staff directory, Vision | 4 Comments
Tags: employee db, phone book, staff directory
Can you state the essence about your intranet in a single sentence? You should, because then you have a chance to make the intranet stick in the minds of your executive board.
Filed under: Goals, Governance, Intranet idea, Vision | 1 Comment
Are you, intranet manager, thinking about entering the mobile world by making an iOS app version of the intranet, with maybe five to ten often used tools and features? Then I beg you to reconsider, because in my opinion you do not take sufficient height for the future. Because pretty soon you need to be device agnostic.
Filed under: CSS3, Guiding principles, Intranet idea, Mobile strategy, Responsive Web Design, Vision | 1 Comment
As you probably have noted if you read my blog, City of Malmö likes open source. Our dashboard, news, blogs and wiki run on open source, and it all runs on Linux servers.
In order to be true to the open source philosophy, City of Malmö now makes its open source builds of the intranet available on GitHub.
Filed under: Dashboard, Guiding principles, open source, Vision | 8 Comments